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FAQs

Answers to frequently asked questions.

1 author13 articles
Does Storista slow down my Shopify store?How Storista handles video compression, lazy-loading and Core Web Vitals, and why uploading video directly does not add weight to your storefront.
Why aren't my tagged products showing in a Storista video?What to check when a product is tagged in the Media Library but doesn't appear in the player or in a smart widget.
Media Library vs. uploading video directly to a widgetThe difference between adding video to your Media Library and uploading it inside a widget, and which one to use.
Why is my Instagram video stuck in processing?What to do when a Reel imports into Storista but never finishes processing, and how long processing normally takes.
How to connect your Instagram account to StoristaConnect Instagram so your existing Reels and posts import into Storista and can be made shoppable on your Shopify store.
How to upload video files to StoristaHow to upload video directly to Storista instead of importing it from Instagram or TikTok.
Storista pricing: what's the difference between the Starter and Growth plans?Compares the Storista Starter and Growth plans — widget limits, views, and which features are included on each.
Why aren't my Storista videos playing on my Shopify store?Common causes when a Storista widget loads but the videos don't play, including theme conflicts and unpublished content.
Why aren't my new Instagram posts showing up in Storista?What to check when Instagram is connected but recent Reels or posts aren't importing, including token expiry and account type.
Storista affiliate and partner programs: how to earn commissionTwo ways to earn with Storista — the affiliate program and the partner program — including who qualifies and how commission is paid.
What is a Storista widget, and how are widgets counted on my plan?A widget is one collection of videos or images — a five-video carousel counts as one widget, as does a popup.
Why is my Storista carousel not scrolling?Fixes for a Storista carousel that renders but won't swipe or scroll, usually caused by theme CSS or container width.
Does Storista have a bug bounty program, and how do I report a security vulnerability?Storista's policy on vulnerability rewards, and the responsible disclosure process for reporting a security issue.