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Why aren't my Storista videos playing on my Shopify store?

Common causes when a Storista widget loads but the videos don't play, including theme conflicts and unpublished content.

Written by Irek Khasianov

If videos in the carousel aren't playing, there might be a few reasons:

  • Your phone is in the battery save mode

    • In this mode, the browser restricts playing video

    • It's still possible to see the full video, if you click on it

  • Playing mode is different than "Auto-play" or "Sequence"

    • For example, "Play on hover" will start playing the video if you hover the mouse pointer over the video or tap and hold on a mobile device.

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